Cookie Policy

1. INTRODUCTION

This Cookie Policy explains how CouplyAI Limited ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website, use our mobile applications, or interact with our AI-powered image generation service (collectively, the "Service").

This policy should be read alongside our Privacy Policy, which provides comprehensive information about how we collect, use, and protect your personal information.

2. WHAT ARE COOKIES?

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit websites or use applications. They contain information that is transferred to your device's hard drive and allow websites to remember information about your visit.

2.1 Types of Cookies by Duration

• Session Cookies: Temporary cookies that are deleted when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period or until you delete them

2.2 Types of Cookies by Origin

• First-Party Cookies: Set by CouplyAI directly
• Third-Party Cookies: Set by external services we use (e.g., Google Analytics, payment processors)

2.3 Similar Technologies

We also use similar technologies including:

• Web Beacons/Pixels: Small graphic images used to track user behavior
• Local Storage: Browser storage for larger amounts of data
• Session Storage: Temporary storage that expires when you close your browser
• Device Fingerprinting: Collection of device characteristics for identification

3. HOW WE USE COOKIES

3.1 Essential Cookies (No Consent Required)

These cookies are necessary for our Service to function properly:

• Authentication: Remember your login status and keep you signed in
• Security: Protect against fraud and unauthorized access
• Session Management: Maintain your session across pages
• Load Balancing: Distribute traffic across our servers
• Service Functionality: Enable core features like image uploads and processing
• User Preferences: Remember your settings and preferences

3.2 Analytics and Performance Cookies (Consent Required)

These cookies help us understand how you use our Service:

• Google Analytics: Track website usage, page views, and user journeys
• Performance Monitoring: Identify errors and improve service performance
• Heatmap Tracking: Understand how users interact with our interface
• A/B Testing: Test different features and interface designs
• AI Model Analytics: Monitor AI processing performance and quality
• User Journey Mapping: Analyze navigation patterns and user flows

3.3 Marketing and Advertising Cookies (Consent Required)

These cookies are used for marketing and advertising purposes:

• Advertising Platforms: Show relevant ads on other websites
• Retargeting: Display ads to users who have visited our Service
• Social Media Integration: Enable sharing and social media features
• Affiliate Tracking: Track referrals and commission attribution
• Campaign Measurement: Measure effectiveness of marketing campaigns
• Cross-Device Tracking: Recognize you across different devices

3.4 Functional Cookies (Consent Required)

These cookies enhance your experience with additional functionality:

• Personalization: Remember your preferences and settings
• Language Selection: Remember your preferred language
• Theme Preferences: Remember your UI theme (light/dark mode)
• Feature Toggles: Remember which features you've enabled
• Tutorial Progress: Track your progress through tutorials and onboarding

4. THIRD-PARTY COOKIES

We use various third-party services that may set their own cookies:

4.1 Google Services

• Google Analytics: Website analytics and user behavior tracking
• Google Cloud Platform: Infrastructure and hosting services
• Firebase: Authentication and real-time database
• Google Ads: Advertising and remarketing campaigns

4.2 AI and Processing Services

• Replicate: AI model hosting and GPU processing
• Processing Analytics: Monitor AI performance and quality metrics

4.3 Payment Processors

• Stripe: Payment processing and fraud prevention
• PayPal: Alternative payment processing
• Payment Analytics: Transaction monitoring and reporting

4.4 Support and Communication

• Customer Support Platforms: Live chat and ticket management
• Email Service Providers: Transactional and marketing emails
• Communication Analytics: Measure email engagement and delivery

5. COOKIE CONSENT AND MANAGEMENT

5.1 Consent Collection

We collect consent for non-essential cookies through:

• Cookie consent banner on first visit
• Granular consent options for different cookie categories
• Clear explanation of each cookie type and purpose
• Option to accept all, reject all, or customize preferences
• Regular consent renewal and confirmation requests

5.2 Managing Your Cookie Preferences

5.2.1 Through Our Service

• Visit your account settings to manage cookie preferences
• Use our cookie preference center to update consent
• Withdraw consent at any time through your account dashboard
• Granular controls for different types of cookies

5.2.2 Through Your Browser

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Site permissions → Cookies and site data

5.2.3 Third-Party Opt-Out Tools

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Advertising Networks: Digital Advertising Alliance Opt-out
• European Users: Your Online Choices

5.3 Global Privacy Control

We recognize and respect Global Privacy Control (GPC) signals sent by your browser. When we detect a GPC signal, we will:

• Not use non-essential cookies without explicit consent
• Limit data collection to essential functions only
• Respect your privacy preferences automatically
• Provide additional options to manage your data

6. IMPACT OF DISABLING COOKIES

6.1 Essential Cookies

Disabling essential cookies will significantly impact your experience:

• You may not be able to log in or stay logged in
• Security features may not function properly
• Core functionality like image uploads may be impaired
• Your preferences and settings will not be remembered
• The Service may not function as intended

6.2 Analytics Cookies

Disabling analytics cookies will:

• Prevent us from understanding how you use our Service
• Limit our ability to improve user experience
• Reduce our capacity to identify and fix issues
• Not affect core functionality of the Service

6.3 Marketing Cookies

Disabling marketing cookies will:

• Prevent personalized advertising
• Stop retargeting campaigns
• Limit social media integration features
• Not affect core Service functionality

7. COOKIE RETENTION PERIODS

8. CHILDREN'S PRIVACY

Our Service is not intended for children under 16. We do not knowingly collect personal information from children under 16 through cookies or any other means. If you are under 16, please do not use our Service or provide any personal information.

If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information as quickly as possible.

9. INTERNATIONAL TRANSFERS

Some of the cookies and tracking technologies we use may involve transferring your data to countries outside the UK and EU. We ensure appropriate safeguards are in place, including:

• Adequacy decisions from UK/EU authorities
• Standard contractual clauses with service providers
• Certification schemes and codes of conduct
• Technical safeguards including encryption

10. CHANGES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you through email or in-app notifications
• Request renewed consent where required by law
• Provide clear information about what has changed

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and similar technologies.

11. CONTACT US

If you have questions about this Cookie Policy or our use of cookies, please contact us:

For complaints about our use of cookies, you can contact the UK Information Commissioner's Office (ICO) at ico.org.uk.